Liverpool John Lennon Airport working to promote accessible travel for all
We work closely with our assistance partner to offer assisted travel from arrival at the airport through to boarding your flight and the same on return. For those who require and seek assistance, our partner works closely with our airlines. Assistance can be requested at the time of booking.
Assistance available covers a wide range of mobility, audio, visual as well as hidden disabilities.
Accessibility Forum
The Liverpool Airport Accessibility Forum represents passengers travelling with disabilities to assist the airport to offer a faster, easier and friendlier passenger journey for all airport users, regardless of disability.
The forum meets at least twice yearly and is chaired by Andy Wright, CEO of Accessible Travel Consultancy Services and a member of the Access to Air Travel Working Group (AATWG).
The forum includes representatives of the following organisations: Autism Adventures, The Thomas Pockington Trust, GuideDogs.org, Royal National Institute for Deaf People, SIA (Spinal Injuries), The Brain Charity, thredCiC ( dementia ) and Southport & Ormskirk Hospital NHS Trust.
Minutes of the the latest meetings can be viewed here:
Accessibility Forum Minutes - 1 November 2022
Accessibility Forum Minutes - 3 May 2023
Accessibility Forum Minutes - 14 November 2023
The next meeting of the Accessibility Forum is due to take place on 15th April 2024 at 10:00. If you would like to contact the Accessibility Forum directly, please email your contact information to customerservices@liverpoolairport.com.
Accessibility open days
If you would like to come along for an escorted tour of the airport, which will include following the passenger departure and arrival journey accompanied by airport colleagues, please email us at customerservices@liverpoolairport.com
Visitors will need a valid passport or photographic driving licence on the day and places will need to be confirmed in advance.
Here are some of the groups who assist us with advice and recommendations to help passengers:
Guide Dogs
GuideDogs.org – Have assisted Liverpool Airport to facilitate travel for visually impaired travellers flying to and from Liverpool.
Autism Together
We are proud to be an Autism Friendly AirportAutism Charter in 2014, working with Autism Together and a number of organisations and businesses within our region. Frequent travellers will be aware of our sunflower lanyard offered to passengers to assist with a smooth journey through the airport when worn.
For more information about Autism Together, visit http://www.autismtogether.co.uk.
We also work closely with Julie Simpson from Autism Adventures who has travelled through the airport with Joe since he was a baby. Go to http://www.liverpoolautismadventures.co.uk/ for more information.
Sensory Space
In addition to the Quiet Space (see Manx Breast Cancer Support Charity information below), we hope to see the opening of a dedicated sensory area in 2023.
For more information, watch this space.
The Brain Charity
The Brain Charity team have visited the airport to raise awareness of hidden disabilities and to look at the passenger journey with a view to assisting groups or individuals they work with.
thredCiC
We are supporting dementia charity thredCiC to promote dementia awareness. For more information on how we work with thredCiC, visit this page.
Spinal Injury Assistance
The Southport & Ormskirk Hospital NHS Trust reviewed our facilities to be able to share their recommendations with patients and medical personnel. Visits will continue from time to time with participants who are recuperating from treatment.
Lourdes pilgrimage flights
Operating from Liverpool annually in May and July, with support from Friends of Liverpool Airport (FoLA), we assist those flying to Lourdes for the annual pilgrimage to ensure that they have a smooth passenger experience.
Stomawise UK - Assisting Ostomy users with their passenger journey at LJLA
We are pleased to be working closely with Stomawise UK and to have recently become the first airport to be awarded the status of Ostomy Friendly Airport.
Many Ostomy users (those with Ileostomy and Colostomy bags ) don’t fly because of the difficulties they will have. Myths include ‘not being able to pass through security because the ostomy bag may contain more than 100mls of fluid’ and ‘a physical search could dislodge the bag’. Visits to the airport included meeting with the PRM assistance team, passing through the security screening process and talking to cabin crew in the cabin of an easyJet aircraft.
The following adjustments will help Ostomy users feel more confident travelling through Liverpool Airport:
- A booklet of advice for travellers to include hints and tips based on the processes at Liverpool Airport. To be issued in conjunction with Stomawise.
- Our very own Ostobears will take up residence in the Private search facility at the security search area private search room. Ostobear has an ostomy bag and LJLA logo t-shirt. Young travellers will feel reassured seeing Ostobear if they are selected for search.
- Stomawise and the Security training team have looked at the screening process to understand an Ostomy user’s perspective. Information will be used in the training and retraining of agents.
Warrington BSL Choir
Warrington BSL Choir occasionally perform within the airport terminal raising awareness of British Sign Language through their renditions of popular themes.
Manx Breast Cancer Support Charity/Mannin Cancers Support Group
Located in the Upper Retail level near to the Prayer Room, the Manx Breast Cancer Support Charity has worked with us to develop a Quiet Space. The Quiet Space is equipped with a flight information screen and television in subtitle mode for those travellers wishing to wait in a tranquil area away from the hustle and bustle of the main departure lounges.
We ask that all users respect this as an area of calm.
